An error or technical issue occurred in the casino?

Every spin you make is stored in a database. If you feel there has been inconsistencies during your game play, ping the Highroller backup squad at [email protected] or via Livechat. The more information you provide, the easier it will be to solve.


It is also a good idea to stop playing until the issue has been solved. Helpful information includes: game name, time played, stake, what happened. If at all possible, please provide a screenshot.

What happens if I lose my connection during the casino game?

Losing your connection to our server during the game does not mean losing your money or winnings as all games are logged separately.


If a connection error occurs, the information is still available. If that happens while playing, restart the game and continue where you left off. If a round/spin has started and the connection is lost, the round will automatically be completed.

The casino game doesn’t start when I click on the link?

Hey, have you checked if Java is installed on your device? If not, you can download it here. Also make sure that javascript is enabled in your browser, and that you have the latest version of Flash installed. If not, get it here.

Highroller
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