An error or technical issue occurred in the casino?
Every spin you make is stored in a database. If you feel there has been inconsistencies during your game play, ping the
Highroller backup squad at [email protected] or via Livechat. The more information you provide, the easier it will be to solve.
It is also a good idea to stop playing until the issue has been solved. Helpful information includes: game name, time
played, stake, what happened. If at all possible, please provide a screenshot.
What happens if I lose my connection during the casino game?
Losing your connection to our server during the game does not mean losing your money or winnings as all games are logged
If a connection error occurs, the information is still available. If that happens while playing, restart
the game and continue where you left off. If a round/spin has started and the connection is lost, the round will automatically
The casino game doesn’t start when I click on the link?
of Flash installed. If not, get it here.
Highroller.com is operated by Betit Operations Ltd, a company registered in Malta with registration number C60173 and address: GIG Beach, The Golden Mile, Triq Id-Dragunara, St. Julians, STJ 3148, Malta. Betit Operations Ltd is regulated by the Malta Gaming Authority (MGA) of Malta, and holds License Number MGA/CL1/898/2013, issued on 25/11/2013. Betit Operations Ltd is also licensed and regulated by the UK Gambling Commission under the license number 39482. #Protected