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My personal details are incorrect?

To update your personal information, poke the Highroller backup squad at [email protected] or via Livechat.

Do I need to verify my account before I make a deposit/withdrawal?

A full account verification is required in order for Highroller Casino to comply with its statutory requirements.

How do I verify my account?

Provide Highroller Casino, as required, with copies of one or more of the following docs:


. Passport, national identity card, or Driving License
. A copy of a recent utility bill (e.g. gas, telephone), less than three months old
. Bank/credit card statement, less than three months old
. Household insurance certificate


This can be done by emailing the Highroller security squad at [email protected] Plain and simple.

How will I know my docs have been reviewed?

The Highroller security squad will also contact you directly as soon as your account has been verified, or if more details are needed.

How long does it take to verify my account/docs?

The verification process is pretty quick, sometimes with a small delay in busy periods.

Is it safe to upload my private documents to Highroller.com?

Absolutely. Documents you send are kept in a secure environment, and are only accessible to senior security personnel.

Can I have more than one account?

Our license does not allow players to open more than one account.

Is my money safe at Highroller Casino?

All customer funds are kept separate from company funds in a bank account.

Are my data and activity at Highroller.com secure?

To ensure that your personal data and activity on our site is kept private, all your activity on the Highroller Casino website is protected using industry-standard encryption technology.

What cookies are used at Highroller Casino?
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